Shipping Policy
📦 Where's It Coming From?
🇺🇸 USA Orders: Your Catalyst goodies will be jetting off from Catalystcase.com from the US.
🌎 International Orders: For all our international explorers, your packages will be setting sail from CatalystLifestyle.com from Canada, UK and Hong Kong.
🇪🇺 Europe Orders (it's a big place!): For EU orders, order from https://www.sbsupply.eu/catalyst and it will ship from the EU.
🕒 Order Processing Time
We're like shipping ninjas over here! Most orders are processed within 1-2 business days (that's Monday-Friday, excluding holidays when our team is busy being festive). If you're in a super hurry, choose priority shipping before the cut-off time, and we'll aim to process it the same day!
🚀 Shipping & Delivery
Shipping times vary depending on where in the world you are and which shipping service is used. Think of it like a choose-your-own-adventure for packages! Here are some estimated delivery times:
🇺🇸 United States:
Standard: 3-5 business days
Expedited: 2 business days
Priority: 1 business day
🇨🇦 Canada:
Standard: 5-7 business days
Expedited: 3-5 business days
🇬🇧 UK:
Standard: 4 business days
Expedited: 2 business days
🌏 Asia & Pacific:
Standard: 10-15 business days
Expedited: 7-10 business days
🌍 Rest of the World:
Standard: 10-20 business days
Expedited: 7-14 business days
🚚 Shipping Speed Demons (aka Our Carriers):
FedEx: 1-5 business days (they've got places to be!)
UPS: 1-12 business days (depends on if they're feeling speedy or leisurely)
DHL: 2-14 business days (they like to take the scenic route)
Aramex: Express (2-3 days), Parcel (6-7 days) (they've got options!)
Hong Kong Post: 3-28 business days (they believe in enjoying the journey)
We use Hong Kong Post e-Express when available and Air Registered Mail otherwise for orders up to 2kg.
- e-Express: 7-14 business days to most countries.
Available in Following Countries:
Asia: Mainland China, Cambodia, India, Indonesia, Japan, Korea, Macao, Malaysia, the Philippines, Singapore, Thailand, United Arab Emirates, Saudi Arabia, Pakistan, Sri Lanka, Turkey, Lebanon, and Vietnam.
Europe: Austria, Belgium, Denmark, Finland, France, Germany (up to 500g), Hungary, Iceland, Ireland, Latvia, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Switzerland, Italy, Romania, Greece, Malta, Lithuania, Estonia, Croatia, and the United Kingdom.
Oceania: Australia, New Zealand.
North America: Canada, Mexico, and the United States.
South America: Brazil and Chile.
Africa: South Africa, Morocco, and Egypt.
- Air Registered Mail: 4-24 business days, depending on flight availability, customs clearance, and local delivery speed.
For detailed delivery times by country, check the official HK Post guide:
🔗 Air Registered Mail Delivery Estimates
💡 Please note: Sundays and public holidays do not count towards shipping time. Customs processing may also cause delays.
🐢 Potential Delays
Okay, so sometimes things get a little delayed. We're talking about weather hiccups, customs adventures (for our international friends), or other unexpected events. We appreciate your patience!
💰 Customs, Duties & Taxes (International Friends Only):
Heads up, our international explorers! You might be responsible for customs duties, taxes, or fees, depending on your country's rules.
🕵️♀️ Tracking Information
Once your order ships, you'll get a confirmation email with a tracking number, so you can follow your package's every move. Keep in mind that tracking updates can take up to 24 hours to show up.